CONTACT US

The Hotel el Duque team is available 24 hours. Contact us directly through our web form and we will personally attend to your request in the shortest possible time.

You can use this form to send your comments and suggestions or any questions you have about our hotel. If you need more information to make your reservation, please do not hesitate to contact us and we will be happy to assist.

FAQs

Check-in and check-out times?

Check-in: 15: 00. * Check-out: 12: 00. * * We have early check-in and late check-out service subject to availability and with prior arrangement. Contact hotel reception.

Are pets allowed in the hotel?

No, pets are not allowed, only guide dogs.

Does the hotel have an airport shuttle service?

No, we do not have private transportation to the airport.

Do the images of the rooms correspond to the one you are going to receive?

We have various room designs. The one you receive may not be the same as that on the web, but we guarantee that they all have the same characteristics of space and equipment, only the design of the furniture may vary

What are the restaurant hours?

Breakfast: from 07:00 to 10:00. Lunch: from 13:00 to 15:00. Dinner: from 18:30 to 21:00

What are the opening and closing hours of the pools?

Both pools open from 10:00 until 18:00.

What are the bar opening hours?

The hours of the Caribbean bar are from 11:00 to 00:00. * The “Snack Bar” is open from 13:00 to 15:00. * The All-Inclusive beverage service hours in the Caribbean bar are from 11:00. to 23:00.

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